What’s your guaranteed email response time (SLA)?
Support & Troubleshooting
We guarantee timely email responses based on your subscription tier - and we keep you updated regularly until your issue is resolved.
?? First-Response SLA by Plan
| Plan | First-Response Time (Business Hours) |
|---|---|
| Solo / Portfolio (Paid) | ≤ 24 business hours |
| Free Tier | ≤ 48 business hours |
??? What If It Needs a Developer?
If your ticket requires investigation by our development team:
- You’ll get a status update at least once every 2 business days
- We’ll explain what’s happening and when you can expect next steps
- No black hole tickets — even for edge cases
Need to raise a ticket?
Use the in-app chat or email support@certnudge.co.uk— both methods honour the SLA timings above.