What’s your guaranteed email response time (SLA)?
Support & Troubleshooting
We guarantee fast, reliable support for all CertNudge subscribers - and we’ll keep you updated until your issue is resolved.
⏱️ First-Response SLA
All Paid Plans (Solo & Portfolio)
Response within 24 business hours
We prioritise all paying customers and aim to resolve most queries on the first response.
🧑💻 If Your Ticket Requires a Developer
If a technical investigation is needed by our development team:
- You’ll receive a status update at least once every two business days.
- We’ll explain what’s happening and when to expect the next update.
- No “black hole” tickets — every issue stays visible and tracked until completion.
📩 Need to Raise a Support Ticket?
Use the in-app live chat or email support@certnudge.co.uk. All support requests are handled according to our 24-hour SLA.