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Getting Started & On-Boarding
Sign-up, email confirmation, adding your first property/certificate, and other first-time set-up questions.
13 articles
View ArticlesUsing the Dashboard
Explains dashboard colour codes, filters, multi-property view, and downloading certificate bundles.
11 articles
View ArticlesReminder Schedule & Notifications
How CertNudge sends 60/30/7-day nudges via email, optional SMS add-on, and calendar feed set-up.
8 articles
View ArticlesPlans, Pricing & Free Tier Limits
Details of Solo vs Portfolio tiers, free limits, upgrades/downgrades, VAT invoices, and promo codes.
10 articles
View ArticlesBilling & Payments
Using Stripe checkout, managing cards, refunds, and what happens after a failed payment.
9 articles
View ArticlesSecurity, Privacy & Data Protection
GDPR rights, encryption at rest, data-centre location, and options to export or delete your data.
11 articles
View ArticlesSupported Certificate Types & Validity Rules
Lists all built-in certificate types (Gas Safety, EICR, EPC, etc.) and how expiry dates are auto-calculated.
10 articles
View ArticlesFile Storage & Document Formats
Accepted upload formats, max file size, and how certificates are stored in Azure Blob Storage.
9 articles
View ArticlesAffiliate / Referral Programme
How tradespeople can earn commission, referral link basics, and payout schedule.
4 articles
View ArticlesSupport & Troubleshooting
Live-chat hours, email SLA, and fixes for common errors such as large file uploads or wrong dates.
4 articles
View ArticlesStill need help?
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