How do I reach support, and what are your hours?

Support & Troubleshooting

Our support team is here to help - just click the live chat or drop us an email. We aim to respond fast and solve things on the first try.

Click the blue chat bubble in the bottom-right corner of the site when available
Speak to a real human — not a bot
Available Monday–Friday, 09:00–18:00 (UK time) (excl. UK bank holidays)

You can also email us at:

We aim to reply within 1 UK business day.

Outside support hours or chat not available? You can leave a message in the chat and we’ll reply by email as soon as we’re back online.