How do I reach support, and what are your hours?
Email CertNudge support at support@certnudge.co.uk. We aim to respond as soon as practical during UK business days. Include your organisation name, the page or feature involved, what you were trying to do and the wording of any error message.
We aim to respond as soon as practical during UK business days.
Contact support by email
What should I include?
Providing clear details can help us understand and investigate the issue.
- Organisation name: Tell us which CertNudge organisation is affected.
- Page or feature: Identify where you encountered the issue.
- Action attempted: Explain what you were trying to do.
- Error details: Include the wording of any error message.
- Timing: Tell us approximately when the issue occurred.
Can I include a screenshot?
A screenshot can be helpful if it shows the page and error clearly. Remove or obscure tenant personal data and other unnecessary sensitive information before sending it.
Do not send sensitive information
Do not email passwords, recovery codes, full card details or tenant personal data.
Response times
CertNudge does not currently publish a guaranteed response time or fixed support-service level. We aim to respond as soon as practical during UK business days.