I can’t find the answer to my question in the FAQ. What do I do?
Email support@certnudge.co.uk if you cannot find the answer you need in the Help Centre. Include the page you were using, the action you were attempting and the wording of any error message so the issue can be understood and investigated.
How to contact support
Email support@certnudge.co.uk . We aim to respond as soon as practical during UK business days.
What should I include?
- Organisation name: Identify the CertNudge organisation affected.
- Page or feature: Tell us where you encountered the issue.
- Action attempted: Explain what you were trying to do.
- Error details: Include the exact wording of any error shown.
- Approximate time: Tell us when the issue occurred.
Can I include a screenshot?
A screenshot can help if it clearly shows the page and problem. Remove or obscure tenant personal data and other unnecessary sensitive information before sending it.
Do not send sensitive information
Do not email passwords, recovery codes, full card details, certificate files or unnecessary tenant personal data.
Help Centre improvements
CertNudge may use recurring questions to identify areas where Help Centre guidance could be made clearer. This does not guarantee that every question will become a published FAQ.