What happens if I cancel?
If you cancel your paid subscription, your account access continues until the end of your current billing period, after which automatic renewals will stop.
Access Until End of Billing Period
Continued Full Access
When you cancel, you retain full access to all your account features until the date your current paid period (monthly or annual) was scheduled to end. Access is not cut off immediately.
What Happens After the Billing Period Ends?
Automatic Renewals Stop
You will not be billed again unless you choose to reactivate your subscription.
Account Access Paused
Once your paid period ends, your account access will be paused. You will need to reactivate your subscription to regain access to your data and features.
Is My Data Deleted?
No — Your Data Remains Secure
Your properties, certificate details, and uploaded documents remain securely stored for a period according to our Privacy Policy and data retention practices. This allows you to reactivate your account later if needed. Data is only permanently deleted after this retention period expires.
Can I Reactivate Later?
Reactivating Your Account
Yes, you can reactivate your subscription by logging back in (within the data retention period) and choosing a new plan via the inactive account page.
Need Help Before You Cancel?
We'd Hate to See You Go!
If there’s an issue or something you're unsure about, please reach out. We'd love the chance to help or understand your feedback.
- Chat with us live via the in-app chat button.
- Email us directly at support@certnudge.co.uk.