When can I expect a support response?
Email CertNudge support at support@certnudge.co.uk. We aim to respond as soon as practical during UK business days. CertNudge does not currently offer a guaranteed response or resolution time.
Response times can vary
The time needed to respond depends on the nature of the request, the information provided and whether technical investigation is required.
How to contact support
Email support
Send your request to support@certnudge.co.uk .
What should I include?
- Organisation name: Identify the CertNudge organisation affected.
- Page or feature: Tell us where the issue occurred.
- Action attempted: Explain what you were trying to do.
- Error details: Include the wording of any error shown.
- Timing: State approximately when the issue occurred.
What if the issue needs investigation?
Some requests may require further technical or account investigation. CertNudge will review the information available and respond when there is a meaningful update, but does not guarantee a fixed update frequency or completion time.
Do not send sensitive information
Do not email passwords, recovery codes, full card details or tenant personal data. Remove unnecessary sensitive information from screenshots before sending them.