How can I download or delete all of my data?
Security, Privacy & Data Protection
You can download or delete your personal data at any time, in full compliance with GDPR's Right of Access, Portability, and Erasure.
?? Download a Copy of Your Data
To request your data export:
- Go to Profile → Personal Data
- Click “Request data export”
- Within 30 days, we’ll email you a download link to a ZIP archive containing:
- Your account details (JSON + CSV)
- All properties and certificates (Excel + machine-readable JSON)
- Uploaded documents in original formats (e.g. PDFs)
Note: The link is valid for 14 days from the moment it is sent.
??? Delete Your Account & All Stored Data
To permanently delete your account:
- Go to Profile → Personal Data
- Click “Delete data & close account”
- Enter your password to confirm the deletion request
Once confirmed, we:
- Immediately queue your data for deletion from live systems
- Wipe backups after 35 days (final retention window)
- Retain immutable items (e.g. invoices, fraud logs) for 6 years, per UK legal requirements
?? This action is irreversible: All documents, certificates, properties, and reminders will be permanently deleted and cannot be recovered.
Need help or have concerns?
Email support@certnudge.co.uk if you need help with your request.
If you believe your data rights have been violated, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).