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I forgot my password — how do I reset it?
Forgot your password? No problem - resetting it is quick and secure. Just follow these steps. How to Reset Your Password 1 Go to Login Page Navigate t...
Are my certificate files really safe?
CertNudge uses technical and organisational controls intended to protect uploaded certificate files. Files are stored in private Microsoft Azure Blob ...
Where are the servers located?
CertNudge uses Microsoft Azure and the service providers listed in its Privacy Policy. The exact locations involved can depend on the service being pr...
Are you GDPR-compliant and ICO-registered?
CertNudge is registered with the Information Commissioner's Office (ICO), as stated in our Privacy Policy. We operate processes intended to meet our o...
Who inside CertNudge can see my documents?
Organisation users can access documents according to the roles and permissions available to their account. Anyone holding a valid, active share link m...
How can I download or delete all of my data?
CertNudge provides self-service options for downloading personal account data and generating property compliance packs. Contact support if you need he...
What happens to my data if I cancel my subscription?
Cancelling your subscription changes your access to CertNudge. It does not automatically delete your organisation or its records. The subscription wor...
Is 2-factor authentication available?
Yes. CertNudge supports two-factor authentication using an authenticator app. Two-factor authentication is optional, but enabling it adds another laye...
How are passwords stored?
Your password is never stored in plain text. We use strong, industry-standard cryptographic hashing built into ASP.NET Core Identity to protect your c...
What if CertNudge ever suffers a data breach?
CertNudge will investigate, contain and assess any suspected personal-data breach or security incident. The actions taken, notifications required and ...
Do you share or sell my personal data?
CertNudge does not sell personal data. We use service providers to operate CertNudge, process payments, store files and deliver account and reminder e...
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Response Time
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