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Help Topics
Find answers to your questions
I forgot my password — how do I reset it?
Forgot your password? No worries - resetting it is quick, secure, and only takes a minute. Step-by-Step: How to Reset Your Password Go to the Ce...
Are my certificate files really safe?
Yes — your certificate files are securely stored and protected using enterprise-grade cloud encryption and access controls. Where Your Files...
Where are the servers located?
All CertNudge production data - including your certificates, profile, and reminders - is securely hosted within Microsoft Azure’s UK South dat...
Are you GDPR-compliant and ICO-registered?
Yes - CertNudge is fully GDPR-compliant and registered with the UK Information Commissioner’s Office (ICO). Our Legal Obligations ICO regi...
Who inside CertNudge can see my documents?
Only you - and no one inside CertNudge can view your uploaded PDFs directly without your login credentials. How Your Documents Are Stored Stored...
How can I download or delete all of my data?
You can download or delete your personal data at any time, in full compliance with GDPR's Right of Access, Portability, and Erasure. ?? Download a...
What happens to my data if I cancel my subscription?
If you cancel your subscription, your account automatically reverts to the Free tier - but your data remains safely stored for a limited time. Wha...
Is 2-factor authentication available?
Yes - CertNudge supports Two-Factor Authentication (2FA), and we highly recommend enabling it for stronger account protection. What Is 2FA and Why...
How are passwords stored?
Your password is never stored in plain text - it is securely hashed using battle-tested cryptographic standards built into ASP.NET Core Identity. ...
What if CertNudge ever suffers a data breach?
In the event of a data breach, CertNudge will act swiftly, transparently, and in full compliance with GDPR and ICO reporting requirements. Our Imm...
Do you share or sell my personal data?
No - CertNudge will never sell, rent, or share your personal data with third parties for marketing or profiling purposes. What We Use Your Data Fo...
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Response Time
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