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Help Topics
Find answers to your questions
I forgot my password — how do I reset it?
Forgot your password? No problem – resetting it is quick and secure. Just follow these steps. How to Reset Your Password 1 Go t...
Are my certificate files really safe?
Yes, absolutely. Your uploaded certificate files are securely stored and protected using enterprise-grade cloud infrastructure, encryption, and st...
Where are the servers located?
All CertNudge production data, including your profile, property details, and uploaded certificate files, is securely hosted within Microsoft Azure...
Are you GDPR-compliant and ICO-registered?
Yes, CertNudge is fully compliant with UK GDPR and registered with the UK's Information Commissioner's Office (ICO). Our Commitment to Data P...
Who inside CertNudge can see my documents?
Only you - and no one inside CertNudge can view your uploaded PDFs directly without your login credentials. How Your Documents Are Stored Stored...
How can I download or delete all of my data?
You have full control over your data. You can instantly download basic account information, request a full export via email, and permanently delet...
What happens to my data if I cancel my subscription?
If you cancel your subscription, your data remains securely stored according to our retention policy, allowing you to reactivate later if needed b...
Is 2-factor authentication available?
Yes, CertNudge supports Two-Factor Authentication (2FA), and we strongly recommend enabling it for enhanced account security. What Is 2FA and...
How are passwords stored?
Your password is never stored in plain text. We use strong, industry-standard cryptographic hashing built into ASP.NET Core Identity to protect yo...
What if CertNudge ever suffers a data breach?
We take security extremely seriously. In the unlikely event of a data breach, we have a clear response plan focused on swift action, transparency,...
Do you share or sell my personal data?
Absolutely not. CertNudge will never sell, rent, or share your personal data with third parties for marketing, profiling, or any unrelated purpose...
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Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours