I renewed a certificate—why am I still getting reminders?
Reminder Schedule & Notifications
Quick Fix: Update your certificate details to stop reminders immediately.
How to Update Your Renewed Certificate
Option 1
Upload the new PDF certificate
Option 2
Update the expiry date manually
Automatic System Response
1 Make your changes (upload PDF or update date)
2 Click the Save button
3 System immediately logs the change
4 Reminder engine skips this certificate at next 07:00 run
Daily Processing: The reminder system runs at 07:00 each day. Your updated certificate will be excluded from the next scheduled run.
Changes take effect immediately upon saving—no waiting period required.