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Reminders, Schedules & Notifications
Learn how reminders work at CertNudge.
How does the certificate expiry reminder system work?
CertNudge checks eligible certificate records three times each day for reminders that are due. Due reminders are added to a controlled email queue. Fa...
When exactly will CertNudge remind me about an expiring certificate?
Eligible certificate records are selected exactly 60, 30 and 14 days before their recorded expiry date. CertNudge also uses a final reminder window co...
Can I change those 60 / 30 / 14 / 7-day timings?
No. CertNudge's current reminder milestones cannot be customised. The same fixed reminder schedule applies to eligible certificate records on both Lan...
Do you send SMS texts as well as emails?
No. CertNudge currently sends certificate expiry reminders by email only. SMS text messages and mobile push notifications are not currently available....
What address do reminder emails come from?
All reminder emails from CertNudge are sent from a single, dedicated address. Reminder Email Address Emails Sent From: reminders@certnudge.co.uk Avoid...
I renewed a certificate why am I still getting reminders?
A reminder may still arrive if the email was already being processed when you renewed or updated the certificate. CertNudge rechecks queued reminders ...
How does CertNudge make sure I’m not spammed twice for the same date?
CertNudge uses queue and sent-record controls to reduce duplicate reminder emails. These controls are designed to make repeated processing safe, but C...
Can I see a history of what reminders have been sent?
There is currently no customer-facing page showing a history of reminder emails. CertNudge keeps operational queue and send records to run and support...
Do you offer calendar or push-notification reminders?
No. CertNudge does not currently provide calendar feeds or mobile push notifications. Current notifications are sent by email, supported by certificat...
Can I change the email address that reminder emails go to?
Yes, you can easily redirect your notifications. While your account login remains the same, you can choose a separate inbox specifically for certifica...
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