What file types can I upload?
File Storage & Document Formats
You can upload PDF, JPG (or JPEG), and PNG files when adding certificates or supporting documents. We strongly recommend using PDF whenever possible.
Supported File Formats
PDF
PDF (.pdf)
Strongly Recommended: Best for clarity, multi-page documents, and consistent viewing.
JPG
JPG / JPEG (.jpg, .jpeg)
Accepted for image files, like photos or single-page scans.
PNG
PNG (.png)
Accepted image format, often used for screenshots.
Maximum file size per upload is 5MB.
Why We Recommend PDF
Benefits of Using PDF:
- Clarity & Legibility: Ensures text is sharp and easy to read.
- Multi-Page Documents: Handles certificates spanning multiple pages correctly.
- Consistent Viewing: Looks the same across different devices and browsers.
- Professional Standard: Most official documents are issued as PDFs.
Tip: Image to PDF Conversion
Converting Photos to PDF
If you only have a photo of a paper document, consider converting it to PDF before uploading. Many modern smartphones have a built-in "Scan Document" feature in their Notes or Files apps, or you can use dedicated scanner apps (like Microsoft Lens, Adobe Scan) to create a clear, multi-page PDF directly from your phone's camera.