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What file types can I upload?
You can upload PDF, JPG (or JPEG), and PNG files when adding certificates or supporting documents. We strongly recommend using PDF whenever possib...
What’s the maximum file size?
The maximum upload size for any single file (PDF, JPG, PNG) is 5MB. This is typically more than sufficient for standard certificate documents. ...
Why do you cap size at 5MB?
The 5MB file size limit per upload is intentional, designed to ensure optimal performance, fast loading times, and efficient storage management fo...
Where are my files stored, exactly?
Your uploaded certificate files are stored securely within Microsoft Azure's UK South data centre region (London), protected by multiple layers of...
Are there any storage limits on my account?
No, there are currently no storage limits on paid CertNudge plans (Landlord Pro, Portfolio Pro, HMO Pro). You can upload as many certificate docum...
What happens if I upload the wrong file type or it’s too big?
Uploaded the wrong file type or a file that’s too big? CertNudge detects issues instantly and shows a clear message so you can fix and retry...
Can I bulk-download or export my documents?
Yes — you can bulk-download documents one property at a time using the Compliance Pack feature. This bundles all certificates for a property...
If I delete a certificate, is the PDF gone forever?
Yes — when you delete a certificate, it’s removed immediately and permanently. CertNudge deletes the file straight away to keep your d...
Can I store non-certificate docs (insurance, tenancy agreements)?
Yes — you can attach supporting documents such as reports, photos, or insurance files to your certificates. However, please do not upload te...
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