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What file types can I upload?
You can upload PDF, JPG, and PNG files when adding certificates or supporting documents - but we recommend using PDFs wherever possible. ? Support...
What’s the maximum file size?
The maximum upload size is 5 MB per file - more than enough for all standard certificate types. Typical File Sizes Gas Safety PDFs: ~150–2...
Why do you cap size at 5MB?
The 5MB file size limit is intentional - it balances performance and fairness for all users. ?? Two Core Reasons for the Limit Keep it fair: A 5...
Where are my files stored, exactly?
Your files are stored securely in Microsoft’s Azure UK South data centre - encrypted, region-locked, and access-controlled at every layer. ?...
Are there any storage limits on my account?
No - there are currently no storage limits on your CertNudge account (solo and portfolio). Upload as many certificates and supporting documents as y...
What happens if I upload the wrong file type or it’s too big?
If your file is too large or the wrong format, CertNudge catches it instantly - and gives you a clear message so you can fix and retry. ?? What Tr...
Can I bulk-download or export my documents?
Yes - you can bulk-download documents one property at a time using the Compliance Pack feature. This bundles all certificates into one downloadable ...
If I delete a certificate, is the PDF gone forever?
No - not immediately. Deleted certificate files are moved to cold storage for 90 days in case you need to recover them. ?? What Happens When You D...
Can I store non-certificate docs (insurance, tenancy agreements)?
Yes - you can attach supporting documents like reports, photos, and insurance files to your certificates, but we do not recommend uploading tenant-r...
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