Who inside CertNudge can see my documents?
Security, Privacy & Data Protection
Only you - and no one inside CertNudge can view your uploaded PDFs directly without your login credentials.
How Your Documents Are Stored
- Stored in Microsoft Azure Blob Storage: Files are encrypted at rest (256-bit AES) and are not publicly accessible
- No public URLs: Documents can only be accessed via time-limited signed URLs generated per user session
- Access requires authentication: Even CertNudge staff cannot access a document unless logged in as you (which they cannot do)
What Can Admin Accounts See?
For support and diagnostics purposes, admin accounts can only view document metadata:
- File name
- File size
- Upload date and expiry date
- Linked property and certificate type
This helps us troubleshoot reminder issues, storage errors, or file corruption — but not access the actual document content.
Audit Logging & Oversight
- All admin actions are logged: Including metadata lookups, user support access, and settings changes
- Routine reviews: Admin logs are regularly reviewed to ensure no abuse or policy breaches
- Zero content access by default: Viewing a PDF requires your login session and can’t be faked internally
Want to remove a document?
You can delete any uploaded file at any time — it is immediately removed from storage and can no longer be accessed by anyone, including admins.