Can I upgrade or downgrade between plans?
The organisation owner can request a supported change between Landlord Pro and Portfolio Pro through Manage Subscription.
The change is processed through Stripe and may create a prorated charge or credit. CertNudge will show whether the subscription update completed successfully or whether payment failed.
Subscription management is owner-only
Only the organisation owner can change the plan or manage billing. Non-owner team members cannot access the organisation’s subscription settings.
How to request a plan change
Open Manage Subscription
Sign in as the organisation owner and open the subscription-management area.
Select the available plan change
Choose the supported Landlord Pro or Portfolio Pro option and review the subscription and billing information shown.
Check the result
CertNudge will report whether the change completed or whether further payment action is required.
What changes between the plans?
Landlord Pro
For portfolios of up to 10 properties
Included
- Certificate and supporting-evidence records
- Email expiry reminders
- PDF compliance packs
- Secure, time-limited share links
- Service logs
Not included
- Portfolio compliance report
- CSV and Excel portfolio import
- Non-owner team seats
Portfolio Pro
For portfolios of up to 30 properties
Core features included
- Certificate and supporting-evidence records
- Email expiry reminders
- PDF compliance packs
- Secure, time-limited share links
- Service logs
Additional Portfolio Pro features
- Portfolio compliance report
- CSV and Excel portfolio import
- Three non-owner team seats by default
How are billing adjustments handled?
An active paid-plan change may result in a prorated charge or credit through Stripe.
The exact result depends on the subscription and billing cycle. Review the information displayed during the plan-change workflow rather than relying on an example calculation.
What happens after a downgrade?
Properties above the new limit may become read-only
Landlord Pro supports up to 10 properties. If the organisation has more properties than its new effective limit, excess properties can become read-only.
CertNudge does not automatically delete properties because of a downgrade. Read-only properties remain visible, but some actions may be restricted until the organisation returns within its effective limit or changes plan.
Custom plans and larger portfolios
Organisations with a custom plan or property-limit override should contact CertNudge before changing plans, as the standard self-service options may not apply.
Need help changing plans?
Email support@certnudge.co.uk with your organisation name and the change you are trying to make. Do not include passwords or card details.