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How do I pay for CertNudge?
All paid subscriptions and transactions on CertNudge are handled securely through Stripe Checkout - a global leader in online payments. How to Sub...
Which cards and wallets are accepted?
CertNudge accepts all major cards and mobile wallets through Stripe Checkout - if it works online in the UK, it will work here too. Accepted Payme...
How do I update my card or billing address?
You can update your payment method or billing address anytime via the secure Stripe Customer Portal - no support ticket needed. Where to Find It ...
Can I upgrade or downgrade between plans?
Yes — you can upgrade or downgrade your CertNudge plan at any time, with prorated billing handled automatically. Move Between Plans Anytime ...
What happens if my payment fails?
If your payment fails, Stripe automatically retries your card and we will keep you informed every step of the way. How Stripe Handles Failed Payme...
Is there a grace period before my certificates or reminders stop?
Yes - there is a 7-day grace period after a failed payment before any features pause or lock. What Happens During the Grace Period? Day 0: Payme...
Do you offer refunds?
Yes - we offer a 14-day "no-quibble" money-back guarantee on your first-ever subscription payment. First-Time Subscribers 100% refund: Applies t...
Where do I enter a promo or coupon code?
If you have a promo or coupon code, you can apply it directly at checkout and see the discount before paying. How to Apply Your Code Choose your...
Is my payment information secure?
Yes - your payment information is fully secured using industry-leading encryption and security standards via Stripe. How CertNudge Handles Payment...
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Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours