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How do I pay for CertNudge?
CertNudge uses Stripe-hosted checkout to process subscription payments securely in pounds sterling. Choose Landlord Pro or Portfolio Pro, select month...
Which cards and wallets are accepted?
CertNudge uses Stripe to process subscription payments in pounds sterling. The payment methods currently available to you are displayed by Stripe duri...
How do I update my card or billing address?
Billing access is owner-only Only the organisation owner can open the billing portal or make subscription and payment changes. Non-owner team members ...
Can I upgrade or downgrade between plans?
The organisation owner can request a supported change between Landlord Pro and Portfolio Pro through Manage Subscription. The change is processed thro...
What happens if my payment fails?
If a subscription payment fails, Stripe may retry the payment and may send billing notifications according to the active Stripe configuration. If Stri...
Is there a grace period before my certificates or reminders stop?
Yes. A subscription reported as past due currently receives a seven-day CertNudge grace period. During an eligible grace period, normal application ac...
Do you offer refunds?
CertNudge subscription fees are generally non-refundable. Refunds are available where required by law or where they are expressly stated in the Terms....
Where do I enter a promo or coupon code?
CertNudge does not currently provide a general promotion-code field or coupon scheme. The standard monthly and yearly prices are shown on the plans pa...
Is my payment information secure?
Stripe hosts CertNudge's payment and billing workflows and processes the full card details entered during checkout. CertNudge stores the Stripe identi...
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Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours