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How do I pay for CertNudge?
All paid subscriptions for CertNudge are processed securely through Stripe Checkout, a leading global payment provider. How to Subscribe or U...
Which cards and wallets are accepted?
We accept all major debit and credit cards, plus mobile wallets like Apple Pay and Google Pay, processed securely via Stripe. Accepted Paymen...
How do I update my card or billing address?
You can easily update your payment method or billing address at any time via the secure Stripe Customer Portal. How to Access the Portal ...
Can I upgrade or downgrade between plans?
Yes, you can easily upgrade or downgrade between our paid plans (Landlord Pro, Portfolio Pro, HMO Pro) at any time via your profile. How to S...
What happens if my payment fails?
Don't worry, if a payment fails, Stripe automatically retries several times, and we'll notify you so you can update your details. How Stripe ...
Is there a grace period before my certificates or reminders stop?
Yes, there is typically, in most cases a 7-day grace period after a failed payment before any account restrictions are applied but we do reserve t...
Do you offer refunds?
Yes, we offer a 14-day "no-quibble" money-back guarantee specifically for your first-ever subscription payment to CertNudge. First-Time Subsc...
Where do I enter a promo or coupon code?
Currently, we do not offer discount or coupon codes for CertNudge subscriptions. The primary way to save is by choosing an annual plan. How t...
Is my payment information secure?
Yes, your payment information is fully secured using industry-leading encryption and security standards, processed entirely via Stripe. How C...
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Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours