Do you offer refunds?
CertNudge subscription fees are generally non-refundable.
Refunds are available where required by law or where they are expressly stated in the Terms. CertNudge may also consider a refund at its discretion.
What is the refund policy?
Paying for a monthly or yearly subscription does not create a general right to a refund for unused time or a change of mind.
Any refund request will be considered using the circumstances of the payment, the current Terms and any applicable legal rights.
Try CertNudge before subscribing
Landlord Pro and Portfolio Pro both have a 14-day trial that does not require a payment card. You are not charged automatically when the trial ends.
How do I ask about a payment or refund?
Check the payment
Review the payment date, amount, subscription plan and relevant invoice.
Explain the circumstances
Include enough information for CertNudge to identify the organisation, payment and reason for the request.
Contact support
Email support@certnudge.co.uk from the address associated with the account where possible.
Do not send card information
Include the organisation name, payment date and invoice or payment reference where available. Do not email your full card number, security code or password.
Your statutory rights
Nothing in this refund policy affects any rights that cannot legally be excluded or restricted. Review the current Terms for the full subscription and refund provisions.