How do I update my card or billing address?

Billing & Payments

Billing access is owner-only

Only the organisation owner can open the billing portal or make subscription and payment changes. Non-owner team members do not have access to the organisation’s billing settings.

How to open the Stripe billing portal

Sign in as the organisation owner

Use the account that owns and manages the CertNudge organisation.

Open Manage Subscription

Navigate to the subscription-management area within CertNudge.

Continue to the Stripe portal

Use the available billing-portal option to review the payment, billing and invoice settings enabled for the account.

What can I update?

The exact options available are controlled by the active Stripe portal configuration. Depending on the account, the portal may provide options to:

Review or update a payment method used for the subscription.
Review available billing details associated with the Stripe customer account.
View available invoices or receipts for previous subscription payments.
Review subscription information and other billing options enabled for the account.

An option may not be available

Do not assume that backup payment methods, VAT-number fields or every billing action will be available. If an option is not displayed in the Stripe portal, it may not be enabled for your account.

How are card details handled?

Stripe hosts the payment and billing workflows and processes the full card details.

CertNudge stores the Stripe identifiers needed to manage the subscription, not the full card number.

Unable to update your billing details?

Email support@certnudge.co.uk with your organisation name and a description of the issue. Do not send passwords, full card details or security codes.

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