I made a mistake in a manual log. Can I delete it

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An active service log can be corrected if information was entered incorrectly.

If the record should no longer be relied upon, you can void it and record the reason rather than physically deleting its history.

Use the correction option when the service action occurred but part of the recorded information is inaccurate.

Use the void option when the record was created in error or should no longer be treated as a valid management record.

Appropriate when the underlying action happened but a detail was entered incorrectly.

For example, you may need to correct the date, method, recipient description or notes.

Appropriate when the entry was created by mistake or should no longer be relied upon.

The reason for voiding should briefly and accurately explain what was wrong.

Find the certificate associated with the service log you want to review.

Open the available service-record area and select the incorrect entry.

Use the available option to void the record if it should no longer be relied upon.

Enter a brief factual explanation, such as the wrong certificate being selected or the action being recorded twice.

A voided record remains available as historical information but is marked so that it should no longer be relied upon as an active service log.

Do not describe service logs as tamper-proof or immutable. Avoid unnecessary tenant personal data when correcting a record or entering a void reason.