How can we help you?
Find answers to common questions or get in touch with our support team
Help Topics
Find answers to your questions
How long do the secure sharing links last?
CertNudge share links expire automatically. The expiry period depends on the type of resource being shared. The application displays the actual expiry...
How do I share a certificate via WhatsApp or Email
Create a secure share link in CertNudge, then send it using your chosen email or messaging service. You can copy the link and paste it into an email, ...
How do I share a Property Compliance Pack
Generate a PDF compliance pack for a property, then create a secure, time-limited share link. A compliance pack brings selected certificate records an...
How do I manually log that I served a document
An authorised CertNudge user can add a service log when they want to record how evidence was shared or served outside a CertNudge share link. This can...
How can I see or revoke my shared links
Shared Links lets you review active, expired and revoked links for your organisation. You can check each link's status, recorded activity and expiry, ...
Is the Service Log legal proof of receipt
No. A CertNudge service log is not legal proof that a document was delivered, received or read. It is a landlord-entered management record containing ...
I made a mistake in a manual log. Can I delete it
An active service log can be corrected if information was entered incorrectly. If the record should no longer be relied upon, you can void it and reco...
Can I extend an expired link
No. An expired or revoked CertNudge share link cannot be reactivated or extended. Create a new share link if the recipient still needs access to the c...
Why can't I create a manual log for a Compliance Pack
The current compliance-pack workflow can associate a service record with a share link created through CertNudge. A separate retrospective manual servi...
Still need help?
Can't find what you're looking for? Our friendly support team is here to help!
Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours