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How long do the secure sharing links last?
Security links expire automatically to protect your data. The duration depends on what you are sharing. Once a link expires, it is permanently inv...
How do I share a certificate via WhatsApp or Email
You can share secure links directly from the Certificate Details page. You can choose to send via WhatsApp, Email, or simply copy the link. S...
How do I share a Property Compliance Pack
Compliance Packs allow you to bundle multiple documents into a single secure link. This is perfect for sending a full "Move-in Pack" to a new tena...
How do I manually log that I served a document
If you hand over a printed document or send a file externally, you should log it manually. This ensures your audit trail is complete, even for off...
How can I see or revoke my shared links
You can monitor all your active and expired links in one place. This allows you to see how many times a document has been opened or downloaded. ...
Is the Service Log legal proof of receipt
The Service Log is a record of your actions, not a proof of receipt. Because you manually create the log entry yourself, it serves as an audit tra...
I made a mistake in a manual log. Can I delete it
To maintain audit integrity, records cannot be deleted, but they can be Voided. This ensures your compliance history remains transparent and tampe...
Can I extend an expired link
No, expired links cannot be reactivated. Once a link passes its expiry date (7 or 14 days), it is permanently dead. Why can't I extend it? T...
Why can't I create a manual log for a Compliance Pack
Compliance Packs must be logged at the moment of sharing. Unlike individual certificates, you cannot go back and manually add a record later. ...
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