What file types can I upload?
File Storage & Document Formats
You can upload PDF, JPG, and PNG files when adding certificates or supporting documents - but we recommend using PDFs wherever possible.
? Supported File Formats
- PDF (.pdf): Preferred format for clarity, legibility, and full-page scanning
- Image files: JPG (.jpg, .jpeg) and PNG (.png) accepted for photos or scans
?? Why We Recommend PDF
- Clear layout: Multi-page certificates are easier to scroll and print
- Consistent reminders: PDF content is less likely to be clipped or cut off when viewed
- Better compatibility: Looks the same across all devices
Need help converting an image to PDF?
Use your phone’s “Print to PDF” feature or a free scanner app to convert photos of paper documents into a proper PDF upload.