What happens if my payment fails?
If a subscription payment fails, Stripe may retry the payment and may send billing notifications according to the active Stripe configuration.
If Stripe reports the subscription as past due, CertNudge currently provides a seven-day local grace period before application access and reminder eligibility may be affected.
What happens after a failed payment?
Stripe manages subscription payment attempts and billing notifications.
The timing and number of retries depend on the active Stripe configuration, so CertNudge does not publish or guarantee a fixed retry schedule.
Seven-day CertNudge grace period
During the grace period
While the subscription remains eligible for the seven-day grace period, normal application access and reminder eligibility continue.
After the grace period
If the subscription remains past due, application access and reminder eligibility can stop until the subscription becomes eligible again.
How do I update the payment method?
Sign in as the organisation owner
Only the organisation owner can manage the subscription and billing details.
Open Manage Subscription
Use the available option to open the Stripe billing portal.
Review the subscription status
Update the available payment details and check whether Stripe reports the subscription as eligible again.
When will access return?
Access depends on CertNudge receiving an eligible subscription status from Stripe.
Do not rely on instant restoration. If payment has succeeded but access has not returned, refresh the account and contact support if the problem continues.
What happens to reminders?
When subscription eligibility is restored, reminders resume through the normal scheduled checks. A particular reminder or email delivery time cannot be guaranteed.
Need help with a failed payment?
Email support@certnudge.co.uk with your organisation name and a description of the issue. Do not send passwords, full card details or security codes.