What if the original engineer dated the certificate wrong and it shows as already expired?
Don't worry, if a certificate appears expired due to a date error on the original document or during data entry, you can easily correct the dates in CertNudge.
How to Correct the Dates
Fixing an incorrect date only takes a moment:
Find the Certificate
Locate the certificate with the incorrect date on your dashboard or within its property details page.
Click to Edit
Click the 'Edit' action button for that certificate record.
Correct the Date(s)
Adjust the 'Issue Date' and/or 'Expiry Date' fields using the calendar picker to match the actual, correct dates shown on the certificate document.
Save Changes
Click the 'Save' button to confirm the correction.
What Changes Automatically
Instant System Updates
As soon as you save the corrected date:
- The certificate's status badge will immediately update (e.g., flip from Red to Green or Amber).
- Your dashboard statistics (compliance %, counts) will instantly reflect the change.
- Any incorrect reminder emails based on the wrong date will be automatically cancelled or adjusted by the system during its next check (07:00 UK time).
Good Practice Tip
Double-Check Dates During Entry
Engineers sometimes make errors or use non-standard date formats. Always take a moment to double-check the Issue Date and Expiry Date on the physical certificate when first entering it into CertNudge to ensure your records (and reminders) are accurate from the start.