How can we help you?
Find answers to common questions or get in touch with our support team
Help Topics
Find answers to your questions
Which certificate types are built-in on Day 1?
CertNudge comes preloaded with the most common UK landlord safety and compliance certificate types - ready to use from Day 1. ?? Legal & Safet...
What’s the default renewal period for each type?
CertNudge automatically applies the standard renewal period for each certificate type when you select it - based on UK legal requirements or industr...
How does CertNudge calculate the expiry date?
CertNudge uses the issue date plus the standard renewal period to suggest an expiry date - but you always have full control to adjust it before savi...
Can I track something that isn’t on the built-in list?
Yes - while the current system focuses on pre-defined certificate types, you can still track custom documents using the "Other" option. How to Tra...
I’m in Scotland where EICRs and PATs are both 5-year cycles, does the system handle regional rules?
Right now, default certificate intervals reflect English regulations - but you can override them easily when they differ in Scotland or Wales. Man...
What if the original engineer dated the certificate wrong and it shows as already expired?
If a certificate appears expired due to a date error - do not worry. You can fix it in seconds and CertNudge will update everything automatically....
Do reminders always follow the 60 / 30 / 14 / 7-day pattern regardless of certificate type?
Yes - all certificates follow the same 60 / 30 / 14 / 7-day reminder schedule, so you can build consistent compliance habits across your entire port...
Can I shorten a validity term—for example, I choose to do annual EICRs?
Yes - you can set a shorter validity period than the default. CertNudge respects the expiry date you enter, even if it is more frequent than regulat...
What happens when I delete a certificate - do reminders stop?
Yes - as soon as you delete a certificate, all associated reminders are cancelled and the file is removed from active view. Reminders Stop Immedia...
Is there a way to see all certificates of one type across my portfolio?
Yes - the All Certificates view lets you instantly filter by certificate type, property, and status across your entire portfolio. How to Use Portf...
Still need help?
Can't find what you're looking for? Our friendly support team is here to help!
Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours