Why does the “Expiring Soon” card say 4 when the urgent banner mentions only 2?
The figures can differ because the "Expiring Soon" card and the urgent banner use different date ranges.
The card provides a wider view of certificate records approaching expiry, while the urgent banner focuses on the records needing the most immediate review.
How the two dashboard indicators differ
Expiring Soon card
This card counts certificate records within the wider upcoming-renewal window used by the dashboard.
Urgent Action Required banner
This banner appears when at least one certificate record is expired or is due to expire within seven days.
Example: the card says 4 and the banner says 2
This means four records fall within the wider renewal window displayed by the Expiring Soon card.
Of those records, two are either already expired or due to expire within seven days, so they fall within the urgent banner range.
Do not assume both figures should match
The urgent banner is not a duplicate of the Expiring Soon card. It intentionally uses a narrower range so that the most time-sensitive records are highlighted separately.
How to review the difference
Open the expired and expiring list
Use the available dashboard link to review all records included in the wider renewal view.
Check the days remaining
Identify which records are expired or within seven days and which are still outside the urgent range.
Check the source documents
Confirm that each expiry date recorded in CertNudge matches the relevant certificate or supporting evidence.
When will the figures change?
The figures update when the underlying certificate records change, such as when a date is corrected, a renewed certificate is added or a recorded expiry date passes.
These are record-date indicators
Neither figure confirms legal compliance or verifies the certificate. You remain responsible for checking the records and arranging renewals when required.