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Find answers to common questions or get in touch with our support team
Using The Dashboard
Learn what the dashboard is all about and how it helps keeps you compliant
What does the Dashboard show me?
Your dashboard gives you an instant overview of your entire portfolio's compliance status with urgent alerts, colour-coded statistics, and live upda...
What do the green, amber and red colours mean?
CertNudge uses a simple traffic light system so you can instantly see which certificates need attention and when to take action. Three-Colour Stat...
Can I add or edit a certificate straight from here?
Yes, you can add and edit certificates directly from the dashboard using quick actions or by clicking on existing certificates for instant updates. ...
What does the red “Urgent Action Required” banner mean and when does it appear?
The red "Urgent Action Required" banner appears when certificates will expire within 7 days and disappears automatically once you update those certi...
What happens when I click “View Critical Certificates?
"View Critical Certificates" takes you to a filtered list showing only certificates that need immediate attention - those expiring within 30 days or...
How is the “20 % Compliant” badge calculated?
The compliance percentage shows the proportion of valid certificates in your portfolio, calculated using a simple formula that updates instantly wit...
Why does the “Expiring Soon” card say 4 when the urgent banner mentions only 2?
"Expiring Soon" and the urgent banner use different time thresholds - the card counts 30-day warnings while the banner only triggers for 7-day alert...
What is “Avg Certs/Property” in Key Metrics?
"Avg Certs/Property" shows the mean number of certificates per property in your portfolio, helping you benchmark workload and identify potential dat...
Why do some rows in “Upcoming Expirations” have red borders and others yellow?
Border colours in "Upcoming Expirations" match urgency levels - red for critical deadlines (≤7 days) and yellow for planning windows (8-30 days)....
How can I see everything that’s expiring beyond the three rows shown?
Click "View All" in the top-right of the Upcoming Expirations panel to access a complete, sortable list of every certificate expiring in the next 30...
What’s the difference between the “Add New Certificate” and “Add New Property” buttons in Quick Actions?
The two buttons serve different starting points: "Add New Certificate" goes straight to upload for existing properties, while "Add New Property" cre...
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Support Hours
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Response Time
Typically within 24 hours