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Find answers to common questions or get in touch with our support team
Using The Dashboard
Learn what the dashboard is all about and how it helps keeps you compliant
What does the Dashboard show me?
The CertNudge dashboard gives you an overview of the certificate records held for your properties. It uses the dates and information entered into Cert...
What do the green, amber and red colours mean?
CertNudge uses colour-coded indicators to help you review recorded certificate expiry dates. The colours show how the dates entered in CertNudge are c...
Can I add or edit a certificate straight from here?
Yes, the dashboard is the fastest way to navigate to add or edit certificates. It provides direct links to the correct pages, saving you time. How it ...
What does the red "Urgent Action Required" banner mean and when does it appear?
The red "Urgent Action Required" banner appears when at least one recorded certificate is expired or expires within seven days. It highlights certific...
What happens when I click “View Critical Certificates?
This page provides a prefiltered list of all certificates that require your attention. It's designed to be your central hub for managing upcoming rene...
How is the % valid badge calculated?
The "% Valid" badge shows the percentage of certificate records whose recorded expiry dates have not passed. It is a record-date indicator based on th...
Why does the “Expiring Soon” card say 4 when the urgent banner mentions only 2?
The figures can differ because the "Expiring Soon" card and the urgent banner use different date ranges. The card provides a wider view of certificate...
What is “Avg Certs/Property” in Key Metrics?
"Avg Certs/Property" shows the average number of certificates recorded for each property in your portfolio. It's a quick way to gauge overall complian...
Why do some rows in “Upcoming Expirations” have red borders and others yellow?
The coloured borders help distinguish the closest recorded expiry dates in the Upcoming Expirations list. Red highlights records within seven days of ...
How can I see everything that’s expiring beyond the three rows shown?
The Upcoming Expirations section shows up to five certificate records on the dashboard. Select View All to open the wider list of certificate records ...
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