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Find answers to common questions or get in touch with our support team
Using The Dashboard
Learn what the dashboard is all about and how it helps keeps you compliant
What does the Dashboard show me?
Your dashboard provides an instant, real-time overview of your entire portfolio's compliance status, highlighting urgent alerts and key statistics...
What do the green, amber and red colours mean?
CertNudge uses a simple traffic light system so you can instantly see which certificates need attention and when to take action. Three-Colour...
Can I add or edit a certificate straight from here?
Yes, the dashboard is the fastest way to navigate to add or edit certificates. It provides direct links to the correct pages, saving you time. ...
What does the red “Urgent Action Required” banner mean and when does it appear?
The red "Urgent Action Required" banner appears when certificates are expiring within 7 days. It disappears automatically once you update those ce...
What happens when I click “View Critical Certificates?
This page provides a prefiltered list of all certificates that require your attention. It's designed to be your central hub for managing upcoming ...
How is the “20 % Compliant” badge calculated?
The compliance percentage shows the proportion of *non-expired* certificates in your portfolio, calculated instantly with any changes. Compli...
Why does the “Expiring Soon” card say 4 when the urgent banner mentions only 2?
The "Expiring Soon" card and the red "Urgent Banner" use different time thresholds to give you both early planning warnings and critical last-minu...
What is “Avg Certs/Property” in Key Metrics?
"Avg Certs/Property" shows the average number of certificates recorded for each property in your portfolio. It's a quick way to gauge overall comp...
Why do some rows in “Upcoming Expirations” have red borders and others yellow?
Border colours in "Upcoming Expirations" highlight urgency: Red for critical deadlines (≤7 days) and Yellow for the planning window (8-59 days)...
How can I see everything that’s expiring beyond the three rows shown?
Click the "View All" link in the "Upcoming Expirations" panel to see a complete, sortable list of all certificates that require attention (expired...
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Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours