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Find answers to common questions or get in touch with our support team
Getting Started & On-Boarding
Everything you need to know to begin using CertNudge
What exactly is CertNudge and why would I use it?
CertNudge is a UK-based SaaS platform specifically designed for landlords and property managers to streamline safety certificate management and ensu...
How do I create an account?
Creating your CertNudge account is quick, easy, and completely free! No credit card required to get started. How to Create Your Account 1 Click...
Do I have to confirm my email before I can use the app?
Yes, email confirmation is required before you can access your CertNudge account. Email Confirmation Process 1 Complete Registration After sign...
How long does initial setup take?
Initial setup takes less than 5 minutes to get real value from CertNudge. Our "Less Than 5 Minutes to Value" Promise You'll see immediate value f...
What’s the first thing I should do after signing up?
Start by adding your first property and certificate to see immediate value from CertNudge. Your First Steps After Sign-Up 1 Add Your First Pro...
What do I get with the free plan and what is the difference to the other plans?
The free plan gives you a test drive CertNudge to test CertNudge's core functionality before committing to a paid plan with many additional features...
Which file types and sizes are supported for certificates?
CertNudge supports three file types with a 5MB size limit to ensure fast uploads and optimal document display. Supported File Formats PD...
How does CertNudge know when my certificate expires?
CertNudge automatically pre-fills typical certificate validity periods during upload, then you can adjust the dates before saving to ensure accuracy...
Can I bulk-import lots of certificates at once?
Bulk import is not currently available but it's a high-priority feature on our roadmap that will save you significant time when setting up multiple ...
Where do I see everything I’ve added?
CertNudge gives you multiple ways to view your data through the left navigation, detailed property views, and a colour-coded dashboard overview. L...
What happens right after I upload a certificate?
After uploading certificate details, you can optionally add supporting documents before moving on to add more certificates or view your dashboard. ...
Will you charge me during onboarding?
No card required for the free tier - we want you to experience CertNudge's value before asking for any payment information. No Payment During Setu...
Is my data secure?
Your data is protected with enterprise-grade encryption. Our data processing and storage are designed to align with GDPR requirements, including dat...
Still need help?
Can't find what you're looking for? Our friendly support team is here to help!
Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours