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Getting Started & On-Boarding
Everything you need to know to begin using CertNudge
What exactly is CertNudge and why would I use it?
CertNudge is a record-keeping and reminder platform built for UK landlords. It helps you organise property compliance records, certificate evidence an...
How do I create a CertNudge account and start a trial?
Start with a 14-day CertNudge trial without providing a payment card. Choose Landlord Pro or Portfolio Pro. Your trial follows the property limit and ...
Do I have to confirm my email before I can use the app?
Yes, email confirmation is a required step before you can access your CertNudge account. The Confirmation Process 1 Complete Registration After signin...
How long does initial setup take?
You can usually add your first property and certificate record in a few minutes. The time needed to complete your wider setup depends on the size of y...
What’s the first thing I should do after signing up?
After signing up, your first step is to add a property and then upload a certificate. This will immediately populate your dashboard. Your First Steps ...
What do I get with the free trial?
CertNudge’s free trial lasts 14 days and does not require a payment card. Choose either Landlord Pro or Portfolio Pro. Your trial follows the property...
Which file types and sizes are supported for certificates?
CertNudge accepts PDF, JPEG/JPG, PNG and HEIC files up to 5 MB each. These formats can be used for certificate documents and supporting evidence in th...
How does CertNudge know when my certificate expires?
CertNudge uses the expiry date recorded against each certificate. Enter the date shown on the source document and check it carefully before saving. Ce...
Can I bulk-import lots of certificates at once?
Portfolio Pro includes CSV and Excel import for property and certificate records. This can make it quicker to set up an existing portfolio than enteri...
Where do I see everything I’ve added?
CertNudge provides several ways to review your properties, certificate records and upcoming expiry dates. Use the dashboard for a portfolio overview, ...
What happens right after I upload a certificate?
After saving your certificate's details, you are given the option to upload the actual document (like a PDF) and any supporting files. What Happens Ne...
Will you charge me during onboarding?
No payment card is required to start CertNudge’s 14-day free trial. You can trial either Landlord Pro or Portfolio Pro without entering card details, ...
Is my data secure?
CertNudge is registered with the Information Commissioner’s Office (ICO), as stated in our Privacy Policy. We operate processes intended to meet our o...
Still need help?
Can't find what you're looking for? Our friendly support team is here to help!
Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours