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Find answers to common questions or get in touch with our support team
Getting Started & On-Boarding
Everything you need to know to begin using CertNudge
What exactly is CertNudge and why would I use it?
CertNudge is a UK-based platform for landlords and property managers. We streamline safety certificate management to ensure you remain fully compl...
How do I create an account?
Getting started with CertNudge is quick and easy with our 14-day free trial! No credit card is required. How to Create Your Account 1 ...
Do I have to confirm my email before I can use the app?
Yes, email confirmation is a required step before you can access your CertNudge account. The Confirmation Process 1 Complete Registra...
How long does initial setup take?
Yes, you can be set up and seeing value from CertNudge in less than five minutes. Our "Less Than 5 Minutes to Value" Promise Complete thes...
What’s the first thing I should do after signing up?
After signing up, your first step is to add a property and then upload a certificate. This will immediately populate your dashboard. Your Fir...
What do I get with the free trial?
Our 14-day free trial gives you complete, unlimited access to all CertNudge features. Test the full power of the platform with no restrictions and...
Which file types and sizes are supported for certificates?
CertNudge supports PDF, JPG, and PNG files, with a 5MB size limit per file. These restrictions ensure fast uploads and optimal performance. S...
How does CertNudge know when my certificate expires?
To save you time, CertNudge automatically prefills typical certificate expiry dates. You can then adjust the date to match your document before sa...
Can I bulk-import lots of certificates at once?
Yes, you can bulk import properties and their certificate data using our CSV template. This is the fastest way to add multiple properties and thei...
Where do I see everything I’ve added?
CertNudge provides multiple ways to view your data, from a high-level dashboard overview to detailed property and certificate lists. Left Nav...
What happens right after I upload a certificate?
After saving your certificate's details, you are given the option to upload the actual document (like a PDF) and any supporting files. What H...
Will you charge me during onboarding?
No, you do not need a credit card to start your 14-day free trial. Our Risk-Free Trial Promise Start for £0, No Strings Attached We...
Is my data secure?
Your data is protected with enterprise-grade security and encryption. Our data processing and storage are designed to align with UK GDPR requireme...
Still need help?
Can't find what you're looking for? Our friendly support team is here to help!
Support Hours
Monday - Friday: 9am - 6pm GMT
Response Time
Typically within 24 hours